Q. How do I change my flights?
Q. What is an “E” ticket?
Q. Why are the fares different from other sites?
Q. How do I cancel this reservation?
Q. Please quote me a fare.
Q. What’s does my flight insurance cover?

Unforeseen sickness, injury, or death of the Insured, a Traveling Companion, Immediate Family Member, or Business Partner. (Certain exclusions apply.) Requires medical documentation from a licensed M.D. Pre-existing medical conditions may be excluded.

The Insured’s principal residence being made uninhabitable by fire, flood or similar natural disaster, vandalism, or burglary.

  • The Insured(s) being subpoenaed, required to serve on jury duty, hijacked, or quarantined.
  • Being involved in or delayed due to an automobile accident en route to departure.
  • Inclement weather that causes complete cessation of services for 24 hrs.
  • Strike, resulting in the complete cessation of travel services at the point of departure and/or destination.
  • A Terrorist Incident in a City listed on the Insured’s itinerary within 30 days of the Insured’s scheduled arrival. “City” means an incorporated municipality having defined borders and does not include the high seas, uninhabited areas, or airspace.
  • A delay due to theft of passports or visas specifically required for the Insured’s Trip.
  • Insured or a Traveling Companion being the victim of a Felonious Assault within 10 days prior to his/her departure date.

Reasons not covered:

  • Carrier-caused delays such as mechanical difficulties
  • Travel arrangements cancelled by the tour operator, airline, or cruise line.
  • Change in plans (“I just don’t want to go.”).
  • Normal pregnancy or childbirth.
  • Financial circumstances (“I can’t afford to go.”).
  • Business or contractual obligations (“My boss changed my vacation.”).
  • Any government regulation or prohibition, war, civil disorder.
Q. How do I file a claim?
Q. What if there is a travel emergency?
Q. How do I know if I need a Passport and/or Visa for my travel? What are the required documents and forms?
Q. What is the difference between Visa validity and duration?
Q. What is an Australian ETA and am I eligible to get it?
Q. I have an urgent need for a Passport, what can I do?
Q. What are the fees associated with Visa and Passport processing?
Q. If a Visa is required; do I need to send in my actual Passport?
Q. Once I’ve begun my trip, who should I contact for help?
Q. What is a Consolidator?
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